Refund Policy

Refund Policy

Last Updated: 08.28.2024

At Customzon, we take pride in the quality of our products and services. Please read our refund policy carefully before making a purchase.

1. No Refunds on Wearable Personal Items

Due to the nature of our products, we do not accept returns or offer refunds for custom t-shirts or other wearable personal items. Each item is made to order according to the customer's specifications, making it unique and personal. As a result, we cannot accept returns for reasons such as change of mind, incorrect size selection, or any other reason unrelated to the quality of the product.

2. Exceptions for Customzon Errors

We are committed to ensuring that your custom order meets your expectations. If you receive an item that has a printing error, defect, or any mistake that is the result of our production process, we will accept returns and offer a refund or replacement at no additional cost. To qualify for this exception, please follow these steps:

  • Notify Us Promptly: Contact us at info@customzon.com within 7 days of receiving your order. Please provide your order number, a description of the issue, and clear photos of the defect.
  • Return Authorization: If your return is approved, we will provide you with return instructions. Items must be returned in their original condition, unused, and with all original packaging.
  • Processing Time: Once we receive the returned item, we will inspect it and process your refund or replacement. Please allow 7-10 business days for the refund to be credited back to your original payment method.

3. Shipping Costs

If the return is due to an error on our part, Customzon will cover the cost of return shipping. For any other reasons, the customer is responsible for the return shipping costs.

4. Final Sale Items

Please note that all items marked as "Final Sale" are not eligible for return, refund, or exchange under any circumstances.

5. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

Customzon
Email: info@customzon.com